Returns

Returns Policy

Please Review the Following Terms

·         Connect Computer Systems Co. reserves the right to deny return, refund, or exchange requests.

·         Please report any damaged or missing items within 48 hours of delivery.

·         Returns must be initiated within 48 hours of receiving your order.

The following conditions apply to ensure a smooth return process:

• Initiating a Return: To return an item, kindly contact our Customer Care Centre through our Returns form.
• Condition of Returned Items: All returned items must be in their original, unopened packaging – the same condition (AS SOLD CONDITION) as when you received them. This includes the original box, all packing materials, blank warranty cards, manuals, and any accessories.
• Eligibility for Return: Please note that only complete, unused, and 'AS NEW' condition items, as received, are eligible for return. Products with opened boxes cannot be returned.
• Defective Items: If the item you received is defective, please reach out to us via the provided contact information and specify the nature of the defect. Additionally, please refrain from writing or marking on the product's original packaging or the product itself.
• Pre-Order Policy: Pre-ordered items are non-refundable. This is because they are specifically procured for the customer who placed the pre-order.
• Refund Method: Please note that refunds will be processed only through the original method of payment used for the purchase.

By following these guidelines, you can ensure a prompt and efficient return process.

How to Cancel:

To cancel your order, you can reach out to our friendly customer service team through two convenient methods:

• Phone: Call us at +201270006696
• Online form: fill in our Returns form

Helping Us Improve:

·         To help us continuously improve our services and offerings, we kindly ask you to mention your reason for cancellation in your communication. Your feedback is valuable to us!

Refunds:

·         Once your cancellation request is processed, any refunds due will be issued through the original method of payment used for the purchase.

Please note:

·         This policy applies to both home delivery and pick-up from store orders.